Time – We gladly accept returns within 30 days of receipt for items in new condition.
Method of Refund – We will refund your original payment method. For example, if you paid by credit card, your refund will be issued to that same credit card.
Product Condition – Returned items must be in new condition and in their original packaging.
Refund Contact Info
Email: support@ventibags.com
Charges – As a small business, we require customers to cover the return postage costs.
Important – For any return, please contact our customer service before sending the package back. We do not accept returns that are sent without prior approval.
Incorrect Address Disclaimer – If the package delivery fails due to an incorrect or incomplete shipping address provided by the customer, the buyer is not eligible for a refund in that case. Please double-check your address carefully at checkout.
Change of Mind or Not Satisfied? - If your bag isn’t what you expected, you’re welcome to request a return. However, please note:
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Our return address is located outside of the EU and on your own expense.
